Shipping & Returns
Effective Date: July 03, 2026
Every order from Erin Marie Does Art is carefully packaged with the hope that opening it feels a little like opening happy mail. While I can’t personally ride along in the mail truck to keep an eye on things, I do everything I can to make sure your artwork arrives safely.
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Processing Times
Processing time is the amount of time it takes to prepare your order before it ships.
Estimated processing times are:
Original Artwork: 3 to 5 business days
Fine Art Prints: 3 to 7 business days
Stationery & Paper Goods: 3 to 7 business days
Digital Products: Delivered immediately or shortly after purchase
Custom Pet Portraits & Commissions: Estimated at the time of purchase (typically 1 to 3 weeks)
These timeframes are estimates and may change during holidays, shop launches, illness, weather events, or periods of unusually high order volume.
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Shipping
Orders are shipped using the carrier and shipping method selected at checkout.
Once your order has been accepted by the shipping carrier, delivery times are outside of my control.
Shipping notifications and tracking information will be provided whenever available.
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Shipping Address
Please double-check your shipping address before completing your order.
Erin Marie Does Art is not responsible for delays or returned packages caused by incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping charges may be required before it can be shipped again.
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International Shipping
International shipping may be available for select products.
Customers are responsible for any customs fees, duties, import taxes, VAT, or other charges imposed by their country. These charges are not included in the purchase price or shipping costs.
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Packaging
Original artwork is packaged with care using protective materials chosen to help prevent damage during transit.
While every effort is made to ensure safe delivery, shipping carriers occasionally have other plans.
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Damaged Orders
If your order arrives damaged, please contact Erin Marie Does Art within 48 hours of delivery.
Please include:
Your order number
Clear photographs of the damaged artwork
Photographs of the packaging and shipping box
A brief description of the damage
Each situation is reviewed individually. If appropriate, a replacement, repair, partial refund, or full refund may be offered.
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Lost Packages
If your package appears to be delayed, please allow additional time for the shipping carrier to complete delivery.
If your tracking information indicates that your package has been lost in transit, I will gladly assist in filing a claim with the shipping carrier whenever possible.
Erin Marie Does Art cannot guarantee reimbursement for packages that are marked as “Delivered” by the carrier but are later lost, stolen, or misplaced after delivery.
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Returns
Because nearly everything sold through Erin Marie Does Art is handmade, painted to order, personalized, or produced in limited quantities, all sales are considered final unless otherwise required by law.
Returns are generally not accepted for:
Original artwork
Commissioned artwork
Memorial portraits
Personalized items
Digital downloads
Gift cards
Sale or clearance items
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Exchanges
Exchanges are not offered unless an item arrives damaged or an incorrect item was shipped.
If an error was made on my end, I’ll make it right.
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Commission Cancellations
Commission requests may be canceled before work begins.
Once painting has started, a cancellation fee may apply to cover time already invested and materials used.
Completed commissions are non-refundable.
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Digital Products
Due to the immediate nature of digital delivery, digital products cannot be returned, exchanged, or refunded.
Please read all product descriptions carefully before purchasing.
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Color & Screen Variations
Every effort is made to accurately photograph artwork.
Please note that colors may appear slightly different depending on your monitor, phone, tablet, printer, or screen settings.
These minor variations are normal and are not considered defects.
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Handmade Artwork
Original watercolor paintings are created entirely by hand.
Natural watercolor blooms, pigment variations, paper texture, brushstrokes, deckled edges, and other characteristics of handmade artwork are part of the creative process and make each piece unique.
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Delivery Delays
Erin Marie Does Art is not responsible for shipping delays caused by circumstances beyond reasonable control, including but not limited to:
Severe weather
Natural disasters
Postal service disruptions
Customs inspections
Carrier delays
Labor strikes
Holidays
Government actions
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Questions
If you have any questions about your order before or after purchase, please don’t hesitate to reach out through the Contact page.
I truly appreciate your support of handmade artwork and independent artists. Every order means the world to me, and I’ll always do my best to make your experience a wonderful one.